People . Methodology . Technology . Quality .
Our slogan is our collaborative and productive culture. It explains our service methodology, beliefs and ensures the quality of our delivery and lasting relationship with customers, partners and we believe that the most important elements in a project / client relationship are those which, if well collaborated; determine not just the success of delivery but a lasting effect of good quality. The elements are: People, Methodology, Technology and Quality.
Nothing works without people. The word "people" as we express, refers to all involved parties in the life time of a project: The customers, our skilled teams of programmers, project managers, system analysts, QA, testers and others. People are the starting and ending points of all projects.
Our service offering, quality and people practice is ensured by our collaborative culture and people management. Intechno does not utilize talents only in the delivery of assigned tasks but enables people develop as well rounded professionals; and avails our organization the readily available multi-talented internal resource pool that contribute to most of the challenges and opportunities facing our organization. We achieve this with a collaborative culture and adopting a framework in adherence to the People Capability Maturity Model (PCMM)
- Effective Communication: to ensure that Intechno has the skills and avenues to share information and coordinate activities effectively.
- Performance Management: progressing by establishing objectives related to committed work against which performance can be reviewed; ascertain capability development assistance required to continuously enhance performance.
- Competency Development: We identify requisite talents for levels which are ultimately dependent on competencies, built or enhanced in the individual. Enhance constantly the capability to perform assigned tasks and responsibility in turn uplinks to our capability building.
- Training and Development: To ensure that the identified competency requirements are built through a systematic and focused approach.
- Compensation and Motivation: We provide all individuals with remuneration and benefits based on their contribution and value to Intechno, in a fair and transparent manner.
- Career Development: To ensure that individuals are provided opportunities to develop their competencies that enable them to achieve professional and personal career objectives within the organization's goals.
- Knowledge Base: Our successes are recorded based on experience especially in problem solving. These successes are referred to as techniques to be applied in reoccurring situations, to ensure quality of service. Our Knowledge Management System is built to gather, organize and store the information that is wide spread across our organization. This practice is a mixture of sharing and collaboration at the different levels of our organization. Also strives to create a learning environment to adapt changing business needs, adopts best practices and provides the right solutions to its customers.
Our belief in customers and partners as 'People' is driven by eighteen main elements which we describe as the 18 Cs. These elements define the bond between all people involved in the project, be them stakeholders, prospects, our skilled developers, project managers; and other parties.
- Clientele & Courtesy
- Contract & Confidentiality
- Clarification & Commencement
- Competence & Creativity
- Completion & Conveyance
Communication - This is the most important element in our service chain. Intechno is a good example of break-through in communication barrier between China's Outsourcing and international clients as well as partners. We believe that project success is mostly bound to people; people are bonded by a means of communication. This is why we have noted this factor that had been perceived as a barrier outsourcing to China. We took the challenge and measures to create multilingual units and English language competent development teams to communicate smoothly with foreign clients.
Clientele & courtesy - Our customers are the most important parties in our people bond as their inputs (requirements and cooperation) strongly affect project success. We are always willing to understand and satisfy the needs of our customers. As our culture, we steer all projects strictly customer focused, and we maintain polite and consistent communication with our customers though all stages of the project.
Cost-Effectiveness - Cost is an ultimate factor that affects outsourcing decision making. We in Intechno understand the implications of this element and strive to offer discounts to clients based on long-term relationships while still delivering maximized quality. Intechno has the most cost-effective ODC pricing in China. As an added advantage, we still open our door for reasonable negotiations from the side of clients. After-all, outsourcing should be within budget, timeframe, and expected quality.
Cooperation - may last through the life time of the project and beyond. This is necessary as it commences in the early stages of our interaction with potential customers, we strive to understand the core needs of our customers.
Commitment - This is important for all parties to be committed to the project so as for the project to go on smoothly. Client may make pecuniary commitments or confidential information as related to their requirements. However, the consent of agreement by both parties is the endorsement of this stage.
Contract and Confidentiality - The standard agreement between the client and the vendor to ensure that al parties appropriately play their parts under the provisions of the law. China's standard outsourcing contract emphasizes on confidentiality as is an important element in any professional relationship. We ensure that all interactions, requirement inputs, components of the project lifetime (Architecture, source codes, documentation) are kept confidential and only accessed by the respective client. Intellectual property is a major concern in our dealings with customers.
Clarification & Commencement - This is a crucial stage of our interactivity with client during our requirement analysis stage to clarify the business and system objectives of the project. To assure success and quality, requirements are clarified with the use of visual architecture and prototypes. We understand that clients may not always express their complete thoughts on what they actually want. As a way to break through this psychological barrier, we offer options to clients on most suitable suggestions on technologies, platform, functional modules, business compatibility and security features.
For technically competent clients, we clarify their requirements with prototype designs and architecture. We thoroughly clarify requirements so as to avoid the risk of creeping requirements during the coding stage of the project. After this clarification, project fully commences on a quality assurance framework.
Compliance - Compliance with customers' analyzed and clarified requirements, compliance with contract, and compliance with modern international standards. Our development service chain complies with the CMMI Level 3 and ISO27001 standards.
Competence and Creativity - Our in-house programmers and project managers have a wealth of experience delivering solutions for numerous industries in China, Japan and many western countries. We usually create project teams based on the level of experience of team members as regards such nature of the required application, technical complexity and so on.
Our team members are trained to think outside the box to design and deliver the most creative solutions which adapt to your business. Added to the creative advantage, Language competence of the team is also considered based on the region of our clients, to ensure smooth and consistent communication with our clients throughout the lifetime of their project. We are mostly competent in English, Chinese and Japanese languages.
Collaboration - Synergy is an important factor that determines success and best qualities. We ensure that all team members are knowledgeable and proficient with the overall requirements as well as the tasks related to the project at hand. All members of the team work with a single goal of delivering not just successfully but of standard quality which is the final quality output that creates satisfaction.
Consistency - This ensures smoothness of service and prevents conflicts during the project. Consistency of: team workflow, communication within the team, communication with clients, consistency of task / component delivery, reporting to client. Consistency in coding and documentation fragments also ensures quality in our periodical integration of such fragments.
Completion & Conveyance - Completion and delivery of any project goes through series of functional, navigational, security, browser compatibility tests, evaluation and documentation depending on the nature of application. These test results only if are tagged successfully approved by our competent QA, can they be delivered to our customers.
Continuity - Even after quality delivery, the business relationship with our clients continue. We are happy to assist on issues on maintenance, upgrades and other solutions clients may need in the near future. We tag our clients at partners during and after their project delivery.
The way of production greatly influences the quality of outcome. Intechno believes in modern methodologies and standards as appropriate in different situations. Intechno applies the following methodologies:
- SSDM (Structured)
- IRDM (Intechno Rapid Development Methodology)
Intechno also has its methodology "IRDM" (Intechno Rapid Development Methodology). This is a blend of agile methods; Traditional processes and Project management principles from SSDM and merise system development methodologies. The IRDM summarized stages are:
This stage is very important in off shoring as the service chain lacks business analysis in Asia. The ultimate goal here is to understand both the business of the client and expressed requirements, marry both if they match, then plan the application logic, architecture and Quality control based on the balance of business process and requirements expressed. This stage includes:
- Logic Design and Application Architecture
- NT (Navigational testing)
- URD (User Requirement Documentation)
Planning and Design:
This is the actual creation of working modules from evolutionary prototypes for the application in question. During the planning phase, the team plans the project development and makes project requirements more specific, which leads to a high-level software design specification. The end of the phase is marked by the approval of the project plan by the customer. Our design phase further includes low-level component and algorithm modeling.
During the developing phase, the team moves from project planning to the actual project implementation. The focus here is to implement the design specifications in a most efficient and effective way. A number of quality assurance mechanisms are enforced in this phase including Platform execution, Component connectivity, Whole software integration, Solution Implementation.
During the testing phase, the team conducts integration tests against integration test cases set forth during the design phase. When the project passes the integration test, the acceptance test is carried out and the final project is released if no problems are identified during acceptance testing. Our testing includes:
|- System Testing||All application|
|- Unit testing||All application|
|- Functional testing||All application|
|- Basic Security Testing||All application|
|- Browser Compatibility Testing||Website application|
|- W3C Compatibility Testing||Website application|
|Please click here for more on testing as an exclusive service.
Before delivery is made, there has to be third party evaluation on the general feel of the software. This evaluation excludes security features but is to test the market value of the system and balance the average ROI. This evaluation stage is a continuation of a positive effect of our intensive requirement analysis as the outsourcing chain excludes extensive business analysis. These stages are to ensure quality and global standards.
Package & Delivery
This stage is the final delivery of package to client. We achieve this over secure FTP, IP systems while delivering every source code along with the main software. This stage also allows for client testing depending on the nature of application.
The relationship on technicality continues even after deliver especially for partners who signed a maintenance agreement with us.
Our range of technological expertise and experiences includes software and hardware technology to smoothly produce and deliver according to analysed requirements. We are specialised in developing solutions based on the following technologies:
Architecture and Platform
- Microsoft .NET
- Embedded Systems
- Microsoft SQL Server
- Sybase SQL Server
- HTML/DHTML/XHTML, XML/XSL, WML
- C/C++/Visual C++
- C#, VB.NET, Visual J#
- Visual Basic
Web and Application Servers
- Microsoft IIS
- BEA Weblogic
- IBM Websphere
Distributed Object Models
- NET Remoting
- Enterprise JavaBeans (EJB)
- Rational Rose
- Adobe Flash
- Adobe Dreamweaver
- Adobe Photoshop
We also invest on R&D for latest technologies.
The above described elements lead to our quality service. We operate by CMMI Level 3 guidelines and ISO27001. We also adhere to the globally required outsourcing process of the IAOP (International Association of Outsourcing Professionals) as is our partner.
These acquired standards, a good organizational culture, and our outstanding methodology has affirmed our reasons for success over the past 5 years. We believe that without adherence to sound global standards, there is no quality assurance, without quality, there is no retention of customers. So we have incorporated those standards as a part of our own culture. One element may lead to another but to us, Quality is not just an exclusive element but involved in all stages of our service including packaging and delivery. Please click here to read more about our Quality Assurance.